Refund policy

Last Updated: August 5, 2026

At Kiform, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains our return eligibility, return process, refund procedures, and related terms for purchases made through our website.

This policy applies to purchases made through www.kiform.com.

1. 30-Day Return Window

Kiform offers a 30-day return period.

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, items must meet the following conditions:

Unworn and unused
In the same condition as received
With original tags attached
In original packaging
Include valid proof of purchase, such as your order number

Items must meet these conditions to be eligible for return.

2. How to Request a Return

To request a return, please contact us within 30 days after delivery.

Please provide the following information:

Order number
Email address used during checkout
Reason for the return request

After receiving your request, our customer support team will provide return instructions and help guide you through the return process.

Please contact us before sending a return so we can provide the correct return instructions and help process your request efficiently.

3. Return Method

Returns are accepted by mail only.

We recommend using a trackable shipping service and keeping your return tracking information until your refund has been completed.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer Responsibility:
For standard returns, including size preference, style preference, color preference, ordering the wrong item, or changing your mind, customers are responsible for return shipping costs.

Kiform Responsibility:
If you receive a defective, damaged, or incorrect item, Kiform will review the issue and provide appropriate assistance, including covering return shipping costs or providing a return solution.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving your order.

Please include your order number and clear photos showing the issue. After reviewing the details, we will work with you to provide an appropriate solution, such as a replacement or refund.

6. Non-Returnable Items

The following items are not eligible for return:

Items marked as final sale or non-returnable on the product page
Items that have been worn, washed, used, altered, or damaged after delivery
Items returned without original tags or original packaging

7. Exchanges

We currently do not offer direct exchanges for all products.

If you would like a different size, color, or style, please request a return for your eligible item and place a new order separately.

For defective, damaged, or incorrect items, please contact us so we can review the issue and provide the appropriate solution.

8. Refunds

After we receive your returned item, our team will inspect the item to confirm it meets the return requirements.

The inspection process is generally completed within 2 business days after the returned item is received.

If your return is approved, your refund will be issued to the original payment method within 3–7 business days after approval.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

9. Original Shipping Charges

If shipping charges were paid at checkout, original shipping charges are generally non-refundable unless the return is related to an error caused by Kiform, such as a defective, damaged, or incorrect item.

10. Restocking Fee

Kiform does not charge any restocking fees for eligible returns.

11. Return Address

Returns should be sent according to the return instructions provided by our customer support team.

The following address is the official Kiform return receiving address. Please ensure your return package includes your order number or return information so we can identify and process your return efficiently.

Return Address:
Kiform
655 Stagecoach Dr
Cherryville, PA 18035
United States

12. Contact Information

If you have questions about returns, refunds, damaged items, or exchanges, please contact us:

Business Name:
Kiform

Website:
www.kiform.com

Email:
hello@kiform.com

Phone:
+1 610-936-4056

Business Address:
655 Stagecoach Dr
Cherryville, PA 18035
United States

Customer Service Hours:
Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.