Shipping policy

Last Updated: August 5, 2026

Thank you for shopping with Kiform.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.kiform.com. Please review this policy before placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days.

Business Days:
Monday – Friday, excluding U.S. public holidays.

Our order processing schedule is separate from our customer service hours. Customer support availability does not affect order processing timelines.

Order Cut-Off Time:
6:00 PM ET

Orders placed after 6:00 PM ET will be processed on the next business day.

During holidays, promotions, or periods of high order volume, processing times may be extended. If there is a significant delay affecting your order, we will notify you by email.

2. Shipping Destination

We currently ship orders within the United States.

Shipping availability depends on your shipping address, product availability, and the shipping options displayed during checkout.

Please make sure your shipping information is complete and accurate before submitting your order.

3. Estimated Delivery Time

The total delivery time includes both order processing time and shipping transit time.

Total Delivery Time = Processing Time + Shipping Time

United States Standard Shipping

Processing Time:
1–3 business days

Shipping Time:
6–9 business days

Estimated Total Delivery Time:
7–12 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, high order volume, incorrect address information, or other circumstances outside our control.

4. Shipping Cost

We offer Free Standard Shipping for orders shipped within the United States.

If any shipping charges apply to your order, the exact shipping cost will be clearly displayed at checkout before payment is completed.

There are no hidden shipping fees or unexpected charges after checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take 24–72 hours after shipment to appear in the carrier system.

6. Shipping Carriers and Fulfillment

Orders may be shipped through trusted shipping carriers and fulfillment partners based on product availability and shipping requirements.

We work with reliable delivery partners to process and deliver orders efficiently while providing tracking information after shipment.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

Full name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Phone number and email address

If incorrect or incomplete address information is provided, delivery may be delayed, returned, or unsuccessful.

If you notice an address error after placing your order, please contact us as soon as possible at hello@kiform.com. We will assist whenever possible, but changes cannot be guaranteed after an order has entered processing or has shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but you have not received it, please contact us at hello@kiform.com with your order number and tracking information.

We may ask you to:

Confirm the shipping address on your order
Check around your mailbox, front door, porch, building, or delivery area
Check with household members, neighbors, building staff, or local delivery personnel
Contact the shipping carrier for additional delivery details

We will review the situation and assist with the next appropriate steps.

9. Failed Delivery or Returned Packages

If a package is returned due to an incorrect address, failed delivery attempt, refusal, or inability to receive the package, we will contact you when possible.

Additional shipping costs may apply if a customer requests reshipment due to an address error or failed delivery that was not caused by Kiform.

10. Damaged or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving your order.

Please include your order number and clear photos showing the issue. We will review the matter and assist according to our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at hello@kiform.com.

We cannot guarantee that changes or cancellations can be completed after an order has entered processing or has shipped.

12. Contact Information

If you have questions about shipping, delivery, tracking, or your order status, please contact us:

Business Name:
Kiform

Website:
www.kiform.com

Email:
hello@kiform.com

Phone:
+1 610-936-4056

Business Address:
Kiform
655 Stagecoach Dr
Cherryville, PA 18035
United States

Customer Service Hours:
Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.